Returns & Exchanges

At Catherine's, we want you to love every piece you wear, which is why we offer a 30-day return window for all unworn garments with original tags attached. If your selection isn't quite right, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print and Attach Label

Download and print the prepaid shipping label provided by the portal and affix it to the outside of your package.

4

Drop Off and Track

Hand your package to any authorized carrier location and keep your tracking receipt to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing